At SmokeHub NG, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please take a moment to review our comprehensive return and refund policy to ensure clarity and transparency in every transaction:
1. Return Period
You are entitled to initiate a return within 7 days from the date of delivery. This timeframe allows you sufficient opportunity to inspect and assess your purchase.
2. Return Notification
To initiate a return, we request that you send clear pictures and a short video clip of the faulty item to support@smokehubng.com. This visual evidence is crucial for us to understand and address the reported issue efficiently.
3. Submission Process
Send the aforementioned pictures and video to our dedicated customer support email at support@smokehubng.com. Our experienced team will promptly review your case and guide you through the return process, ensuring a smooth and personalized experience.
4. Return Packaging
When returning the item, please ensure it is securely packaged in its original packaging. This practice safeguards the product during transit and expedites the return process.
5. Inspection and Approval
Upon receiving the returned item, our quality control team will conduct a thorough inspection. If the return meets our criteria, replacement or refund approval will be at our discretion and will be initiated upon collection.
6. Collection Process
Drop the return at our nearby logistics partner office, the details of which will be provided upon approval. We appreciate your cooperation in making this process seamless.
7. Accessory Condition
All accessories originally included with the item must be returned in their original condition. This includes manuals, cables, and any additional components. Failure to return accessories may affect the eligibility for a refund or replacement.
8. Refund Process
Refunds will be processed through the original payment method. The timeline for refunds may vary but generally occurs within 3-7 business days after approval.
9. Customer Support
Our dedicated customer support team is available to assist you throughout the return process. If you have any questions or concerns, please get in touch with us at support@smokehubng.com.
At SmokeHub NG, we strive for excellence in customer satisfaction, and this detailed return and refund policy is designed to uphold that commitment. Thank you for choosing SmokeHub NG – your trust is valued!
